Returns and refunds
How to send something back, and when we can refund it.
Last updated
If something is wrong with your order, tell us at orders@sangartech.com or 0770 990 7092 and we will sort it out. Start by contacting us rather than sending the parcel back unannounced, so we know what is coming and why.
Faulty or wrong items
- If we sent the wrong part, or a part arrives faulty or damaged, we replace it or refund it in full, including what you paid for delivery.
- Tell us within 14 days of receiving it. Photographs of the part and the packaging help us resolve it quickly.
Changed your mind
- Unopened items in their original packaging can be returned within 14 days of delivery.
- The item has to be resellable. Components that have been soldered, cut, programmed or taken out of sealed anti-static packaging are not.
- Return delivery for a change of mind is paid by you. We pay it when the fault is ours.
What cannot be returned
- Items made or ordered specifically for you.
- Software, licences and anything delivered as a download.
- Components damaged by incorrect wiring, over-voltage, static discharge or modification.
Refunds
- We refund once the returned item reaches us and we have looked at it.
- Refunds go back the way you paid. An online payment is refunded to the same card or wallet; a cash-on-delivery order is refunded by the method we agree with you.
- Your invoice is updated so the refunded amount is visible on it.
Cancelling before dispatch
An order that has not been dispatched can be cancelled in full. Contact us and we will stop it and refund anything already paid.
